Aida Ortega, Universidad Autónoma de San Luis Potosí
Miriam Sánchez-Manzanares, Universidad Carlos III de Madrid
Mirko Antino, ISCTE Lisboa
Purpose: Patient safety is a central concern and goal in health-care organizations. Past research has highlighted the importance of patient safety-based culture (PSC) for improving hospitals’ effectiveness, particularly the health-care service quality. In this study, we move a step further hypothesizing positive effects of PSC on both health-care quality as rated by patients and employees’ quality of working life.
Implications: Our results support the general expectation that PSC is key to improve the quality of the health-care service delivered to patients. Additionally, hospitals’ managers should promote a PSC as a way to improve employees’ quality of life as well.
Results: Evidence from multilevel analysis...