Nora Lado
Email: nora.lado@uc3m.es Address / Office: C/ Madrid, 126 – 28903 Getafe (Madrid) Spain / 7.0.52 Phone / fax: (34) 91 624 96 40 BUSINESS UC3M @UC3M_BUSINESS Selected Publications Lado, N., Moshe, K. & Torres, A.: “Evolutionary Changes in Service-Attribute Importance in a Crisis Scenario: The Uruguayan Financial Crisis”, Journal of Service Research vol. 11 (4),
