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Email: jvidal@emp.uc3m.es Address / Office: C/ Madrid, 126 – 28903 Getafe (Madrid) Spain / 6.0.50 Phone / fax: (34) 91 624 86 42 BUSINESS UC3M @UC3M_BUSINESS Education Bachelor’s Degree in Economics and Business Sciences, specializing in Quantitative Economics; Complutense University, Madrid. Ph.D. in Economics, specializing in Theoretical Econometrics; former Department of Statistics and Econometrics, Carlos

Email: rosa.rodriguez@uc3m.es Address / office: C/ Madrid, 126 – 28903 Getafe (Madrid) Spain / 6.0.43 Phone / fax: (34) 91 624 86 41 Personal website Google Scholar CV BUSINESS UC3M @UC3M_BUSINESS Education Bachelor of Science in Mathematics, specializing in Operations Research; Complutense University, Madrid. Doctorate in Economics, Department of Statistics and Econometrics, Universidad Carlos III

Email: alicia.barroso@uc3m.es Address / office: C/ Madrid, 126 – 28903 Getafe (Madrid) Spain / 7.0.47 Phone / fax: (34) 91 624 86 87 BUSINESS UC3M @UC3M_BUSINESS Education PhD in Economics, CEMFI and UNED, Spain, 2009 Visiting: Harvard University, USA, 2008 MSc in Economics and Finance, CEMFI, Spain, 2004 BA in Economics, Universidad Complutense de Madrid,

Email: nora.lado@uc3m.es Address / Office: C/ Madrid, 126 – 28903 Getafe (Madrid) Spain / 7.0.52 Phone / fax: (34) 91 624 96 40 BUSINESS UC3M @UC3M_BUSINESS Selected Publications Lado, N., Moshe, K. & Torres, A.: “Evolutionary Changes in Service-Attribute Importance in a Crisis Scenario: The Uruguayan Financial Crisis”, Journal of Service Research vol. 11 (4),